Returns Policy

Returns Policy –

At Hime Designs, LLC, we strive to ensure a smooth and enjoyable shopping experience for all our customers. To help make this holiday season as stress-free as possible, please carefully review our return policy, which is specially adjusted for the holiday period.

Return Update: Important

Return Policy Update

We are updating our return policy.

Return Policy for Custom Orders

We kindly inform our customers that custom-made orders, including T-shirts, sweaters, and other clothing items, are non-returnable unless the product arrives damaged due to a manufacturing defect.

If you receive a damaged item, please contact us via our Contact Us page within 3 days of receiving your order to initiate a quick return request. To assist with the process, we highly recommend taking clear photos and videos before opening your package, as these help streamline any return inquiries. Customers have up to 20 days to initiate a return for a damaged item, but this may cause delays with the supplier.

Important Return Guidelines:

Customers are responsible for shipping the damaged item back to us.
Refunds will be issued minus the shipping fee if a replacement product is requested.
Please ensure that you select the correct size when placing your order, as size-related issues are not considered a manufacturing defect, and unfortunately, the manufacturer does not accept such returns.

We appreciate your understanding and encourage you to review your order details carefully before confirming your purchase. If you have any questions, feel free to reach out to us—we’re happy to assist!

We apologize for any inconvenience this may cause.

Thank you for your understanding and cooperation.

Refund Process for Returns

Defective or Damaged Items: For items that arrived defective or damaged, please contact us via the Contact Us page. Be prepared to upload a private YouTube video documenting the condition of the package before opening it and include photos of any visible damage.
Required Information: When reaching out, please include:
- Your name
- Your email
- Order number
- Damaged Item and what is damaged about it
Processing Timeline: We will respond within 2-3 business days. For emails received over the weekend, we will review them, but any contact with suppliers will occur on the next business day.
Item Review Process

Please note that the supplier may conduct a thorough review of the item, which could result in a delay in processing returns. To facilitate a smooth return process, we strongly recommend capturing clear and adequate photos and videos of the item upon receipt. This documentation will help verify that any damage occurred during shipping or manufacturing.

Your cooperation in providing this evidence will assist in expediting your return request and ensuring a fair resolution.

If you have any questions or need further assistance, please feel free to contact us.

** Updated

Return Policy

14-Day Return Window: Returns are accepted within 14 days of delivery. This ensures we can process your return efficiently and resolve any issues in a timely manner.
For added assurance, we recommend taking a video as proof that the item has not been opened before returning it. Photos and video are also helpful in the rare event that the item is not received, as they will support your return request.
If you receive an item that is damaged, we ask that you provide both video and photo evidence of the condition upon arrival. This documentation will allow us to promptly initiate a full refund. Detailed instructions for your return will be sent via email once we receive the necessary information.

Important Notes

Original Packaging: All returned items must be in their original packaging and in like-new condition. If items are returned damaged or not in their original state, a restocking fee of 25% will be deducted from the refund.
Proof of Purchase Condition: We encourage customers to film their unboxing process. This helps ensure any issues are documented, allowing for smoother return processing if a problem arises.
Delayed Returns: Returns requested beyond the 14-day window may result in delays, possibly extending the refund process up to 90 days due to necessary financial investigations. Timely returns help avoid these delays.
Insurance Recommendation: We strongly advise purchasing shipping insurance during checkout. This provides additional security, ensuring a hassle-free refund process should any issues occur during the return shipment.
Suspicious Returns: We reserve the right to decline any return that appears suspicious after a thorough investigation. This measure helps protect all customers and ensures fair resolution of genuine issues.

Refund Processing Time

Refunds will be processed within 7-15 business days after we confirm receipt of the returned item with the supplier. The timeline depends on your financial institution’s processing time.

Policy Updates

Hime Designs, LLC reserves the right to update our return and refund policy at any time to better serve our customers.

Digital Product Return Policy

Thank you for your purchase! Please note that all digital products are non-refundable and not eligible for returns, as they are delivered instantly and cannot be returned once accessed or downloaded.

We kindly encourage you to review the product details carefully before completing your purchase to ensure it meets your needs. If you experience any issues with your digital download, please don't hesitate to reach out to us via our Contact Us page, and we’ll be happy to assist you.

We appreciate your understanding and support.

Processing Delays

Due to temporary delays in our Returns Office and PO Box, processing returns may take longer. Please allow up 10 days after your item has left the Postal service before contacting us directly. If the package is lost or your tracking has been canceled, then immediately inform us after contacting the post office to see where the package went. Purchasing shipping insurance when sending an item off to the supplier helps if something goes wrong.

-Return Process

Defective or Damaged Items:

The qualifications for a product to be considered damaged or defective for return to a supplier typically include the following criteria:

1. Physical Damage:

Visible cracks, dents, or breakage.
Scratches or scuffs that were not disclosed at the time of purchase.
Structural issues such as bent frames, broken zippers, or missing components.
Leaks, spills, or stains caused during transit or manufacturing.

2. Manufacturing Defects:

Items that do not function as intended due to design or production flaws.
Loose or missing parts that prevent normal operation.
Incorrect assembly that affects the product's usability.
Stitching errors, misaligned prints, or improper finishing in apparel and accessories.

3. Incorrect or Incomplete Orders:

Wrong item, size, or color received compared to what was ordered.
Missing parts or accessories essential for the product's use.
Packaging errors resulting in receiving the wrong product variation.

4. Operational Defects:

Electronics that do not power on or fail to function properly.
Malfunctioning mechanisms (e.g., broken buttons, non-responsive controls).
Products that do not meet advertised specifications or performance standards.

5. Safety Concerns:

Items that pose a hazard due to faulty construction or material failure.
Electrical items with exposed wiring or overheating issues.
Products that may contain harmful substances not disclosed at purchase.

Important Notes for Returns:

Evidence Required: Suppliers may request photos or videos to validate claims of damage or defect.
Time Frame: Most suppliers have a set period (e.g., 3-7 days after receipt) within which a return claim must be initiated.
Packaging Condition: Items must be returned in their original packaging with all tags and labels intact.

Customers are encouraged to inspect their items immediately upon delivery and report any issues promptly to avoid delays in processing returns.

Important Reminders and Legal Notice

Chargebacks and Fraud Prevention: To prevent misuse of our policy, we ask that customers do not initiate chargebacks without contacting us first. Any attempts to retain items while requesting refunds through chargebacks may result in involving law enforcement.
International Orders (Canada & UK): Our policies comply with U.S. laws, and we request that international customers abide by these guidelines.
Insurance for Shipping: If you have purchased shipping insurance, we are happy to process refunds for damaged goods. However, without proof or insurance, investigations and refunds may be challenging as suppliers may not be able to authorize a return.

Thank you for your understanding and cooperation. If you have any questions about our policy or need assistance, please don’t hesitate to contact us. We’re here to support you in every way possible to ensure your satisfaction.

Shipping Label Issues:

In the event that the item you received has a shipping label that is not in English or your country’s language, please contact us immediately so that we may assist you in coordinating the return. Occasionally, shipping labels are not translated, which can make locating the return address challenging.

Once you reach out with your order number, we will contact the supplier in that region on your behalf to obtain the correct shipping label for you. Please keep an eye on your email to ensure you receive all necessary return information before the return window closes.

Thank you for your cooperation, and we’re here to help with any questions along the way.

Spring is almost here!